faqs

🤘 frequently asked chaos (faq)

📦 where do you ship?

we ship across the u.s.

⏱️ how long does it take to get my order?

processing: 1–3 business days to hand-pack your chaos.
shipping: 5–7 business days for u.s. deliveries (tracking drops as soon as it's out of our hands).
if the mailman gets lost, blame the void, not us.

💸 faqs how much is shipping?

flat-rate shipping—no math headaches.
free shipping if you go wild and spend $75+.

🕯️ my candle arrived broken/melted/weird. now what?

don't panic—email us pics within 14 days and we'll replace it or refund you, no drama, no ritual sacrifice required.

🔄 faqs can i return or exchange my order?

we accept returns for unused products within 14 days. 30% restocking fee applies to non-defective returns. see our returns & refunds policy for full details.

🔥 can i return a candle i already burned?

nope. once you light it, it's your chaos forever. burn safe, enjoy the vibes!

🎨 faqs do you do custom orders?

maybe! email us your wild idea and we'll see if we can make it happen. no promises, but we love a challenge.

🚫 do your candles smell like flowers?

never. only bold, spicy, or weird. if you want grandma's garden, you're in the wrong place.

😜 can i eat the candles?

please don't. they smell good, but taste like disappointment and regret.

🎁 can i send your stuff as a gift?

heck yes! just use the right shipping address and maybe warn your friends they're getting something twisted.

📧 who do i contact if i have a question not on here?

email: support@twistedcreations23.com
phone: (601) 336-2045
or just yell into the void—we might hear you.

📰 what's the best way to stay in the loop?

join the chaos crew newsletter for first dibs on new drops, twisted deals, and behind-the-scenes madness.